About Mystery Shopping
Hidden Beauty Mystery shopping employs ‘Undercover Agents’ who will visit your business on your behalf posing as ‘real clients’ to evaluate the service, quality and impression that your business offers. In other words, how attractive is your business to the general public?
Mystery shopping is an indispensable tool used to improve your business in many ways. All our assignments and reports are bespoke to suit your business and needs and may include:
- Provide feedback on customer services
- Measure client satisfaction
- Quality and comfort of facilities
- Staff performance
- Measure employee integrity
- What message your business is communicating
- Overall attraction to prospective and regular clients
- Staff upholding your salon values
- Surveying your competitors
- And much more
Take a look below at all our different mystery shopper services for different beauty industry businesses. Don’t hesitate to contact us with any questions.