Hidden Beauty UK

Professional Mystery Shopping Service

Call us on: 01829 730 662 or 07976 279 667

About Mystery Shopping

Hidden Beauty Mystery shopping employs ‘Undercover Agents’ who will visit your business on your behalf posing as ‘real clients’ to evaluate the service, quality and impression that your business offers. In other words, how attractive is your business to the general public?

Mystery shopping is an indispensable tool used to improve your business in many ways. All our assignments and reports are bespoke to suit your business and needs and may include:

  • Provide feedback on customer services
  • Measure client satisfaction
  • Quality and comfort of facilities
  • Staff performance
  • Measure employee integrity
  • What message your business is communicating
  • Overall attraction to prospective and regular clients
  • Staff upholding your salon values
  • Surveying your competitors
  • And much more

Take a look below at all our different mystery shopper services for different beauty industry businesses. Don’t hesitate to contact us with any questions.

Mystery shopping for Beauty Salons…

Our mystery shopping reports are bespoke to your business, be it large or small.  We have carried out visits from single room salons to chains of salons providing essential information for business growth and development as well as Award preparation.

Mystery shopping for Spas...

From telephone mystery shops to assess the booking experience through to a complete spa visit, our mystery shoppers are briefed on key client touch point areas to assist your business. As suppliers of the Official Visits for the Professional Beauty Awards for the past nine years we have the expertise to provide expert mystery shoppers for your spas.

Mystery shopping for Hair Salons…

As providers of mystery shopping for the National Hairdresser’s Federation we have a nationwide team of mystery shoppers who can visit your salon to assess customer service and hairdressing services to gauge client satisfaction.

Mystery shopping for Aesthetic Clinics…

We have provided the Official Visits for Professional Beauty Medical Aesthetic Clinic Award for the past nine years. In this fast-growing sector we can provide mystery shopping visits for consultation, selected services and customer service.

Mystery shopping for Beauty Counters...

Our nationwide team of mystery shoppers can visit your Beauty Counter to provide a wide range of mystery shopping services from a quick overview to a full report including product purchase.

Mystery shopping for Hair & Beauty Wholesalers…

Regular mystery shops can help you assess customer service, technical knowledge and product purchase.

Mystery shopping for Beauty Training Courses …

Our mystery shoppers can help assess your beauty courses from the initial booking through to course delivery and follow up.

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