Improve profits in beauty salon
From one-off visits to quarterly inspections our team are at your service – every ‘Undercover Mystery Visit’ is tailored to suit you.
We can also provide a nationwide Consultancy and Staff Training Programme to suit your individual business needs if required.
Fees for the service are calculated once your requirements are established, based on type of visit, depth of report and frequency of service – Let us know your requirements.
Customer Service Mystery Shop
This service is ideally suited for businesses where no treatment is taking place in the visit, or technical details of the treatment are not required in the feedback.
Telephone Customer Service Mystery Shop
A service designed to assess the booking experience and help of your reception team.
Full Mystery Shop
Designed to assess all areas from the initial booking process through to treatment or service, aftercare and follow up.
Expert mystery shop
A full mystery shop carried out by an industry professional who can benchmark their experience against industry standards.
Training and Mentoring services
We have some trusted partners whose services are sometimes requested to assist your business.
Every visit and report is unique. Some of our customers are quite specific about the areas they would like assessed, others want a general overview of their business and service. We send you a short survey to complete and return. One of our Undercover Agents is sent to your business posing as a real client.
Following completion of the visit you will receive a full typed report of our Agents experience and impressions of your service. Once you have received your survey we will call you to discuss feedback.
We have updated our privacy policy - please read the full policy or simply accept these changes.
