Our team are highly experienced and skilled in what they do. All our ‘Undercover Agents’ are handpicked for their experience in the beauty industry and trained for Mystery Shopping. They may be teachers in beauty and holistic colleges or examiners for an International Awarding Body for beauty and allied industries. They are very well-placed to make judgements on staff performance, customer service and to give meaningful feedback on your business.
Our Managing Director is a high profile individual in the beauty industry and is linked with leading industry bodies whose aim is to raise standards in beauty and holistic therapies.
What makes us different from other Mystery shopping services? We are specialists dedicated to purely servicing the beauty and spa industries, we are passionate about what we do and we are here to support and help improve your business. Our service is neutral, unbiased and totally confidential at all times – our Agents’ anonymity is a key factor in maintaining this.