From one-off visits to quarterly inspections our team are at your service – every ‘Undercover Mystery Visit’ is tailored to suit you.
We can also provide a nationwide Consultancy and Staff Training Programme to suit your individual business needs if required.
Fees for the service are calculated once your requirements are established, based on type of visit, depth of report and frequency of service – Let us know your requirements.
Some of our customers are quite specific about the areas they would like assessed, others want a general overview of their business and service. We send you a short survey to complete and return. One of our Undercover Agents is sent to your business posing as a real client. Following completion of the visit you will receive a full typed report of our Agents experience and impressions of your service. Once you have received your survey we will call you to discuss feedback.